Do you own a senior living community and need property management? You may have already begun your search for the right property management team. Find the best fit by being clear about your expectations up front, so there are no surprises later on. What should a property manager be aware of as you consider hiring them for your senior living facility?
Compile a list of what’s most important to you and your residents to help you make your decision on partnering with a property manager. You should be able to rely on the company to communicate with you effectively and understand that managing a senior living property requires someone with experience in senior care. You should also keep the comfort of your residents in mind as you make your final decision. Here’s what your property management company should know about senior living:
They Need to Be Readily Available to You
Ask about the property manager’s support services. Ask them how they would handle an emergency situation. Let them know that it’s of utmost importance to you and your residents that they are available at all hours to quickly resolve any problems that may occur. You want to keep the environment for the residents as stable as possible, so your property manager’s reliability is a top priority.
ProTip: As you consider hiring a property management company for your senior living community, ask if the manager’s availability is limited to working hours or if they offer 24/7 on-call service.
You Need Advanced Notice of Visits
You should consider hiring a property management company that understands there are areas of an assisted living community where senior residents require a sense of calm and peace. Other areas are for more active senior adults and don’t require as much quiet time. If repairs are going to be done in a certain space, ask when the management team plans on arriving so you can accommodate your guests’ comfort while the work is being done.
Marketing is Important to Attract New Residents
Most property management companies assist with marketing strategies to bring people to your facility. This will create a buzz around your senior living community while encouraging potential clients to learn more about what you have to offer your residents. It’s a good idea to choose a property manager that offers sales and marketing services with experience – specifically in senior housing.
Consider Multiple Candidates
Don’t rush into a decision until you find a senior living property management team that will accommodate all your requirements. The wellbeing of your residents comes first! Choose a company that will act as a long-term partner and work alongside you to make your senior housing community thrive.
Join the conversation and share your requirements when choosing a property management company for your senior living facility.
Student housing is a booming business, primarily for colleges all over the country. When choosing a management company for student housing, time is of the essence for residents to be moved in and settled in time for the school year or semester to begin. What should you plan for when making the important decision on a student housing property management company?
It’s imperative to have a plan in place when hiring a property management company for student housing. Take into consideration the quantity of space available for residents, building maintenance timelines, and the reliability of the management team to retain and recruit students as needed.
Expect High Demand
Student housing and educational campuses are ever-growing each year. With the high demand for quality education in a safe and comfortable environment, it’s important to understand that the demand for room and board among students is very high. You’ll need an experienced and professional property management team to help accommodate the supply of housing with the demand. Have a detailed conversation with the management team about their experience and goals when leasing residents.
There Will Be Tight Deadlines
Your property management company should understand it’s crucial to have all building regulations and accommodations ready for when resident leases begin. Set a checklist of building maintenance and daily or weekly priorities to be completed and review them with your property managers.
Quality Customer Service is a Must
Student housing builds a sense of community, and a property management company needs to understand the value of safety, reliability, and a great appreciation for their residents. You should feel confident that your management team will work hard to retain the number of residents and strive in marketing efforts to recruit new ones.
ProTip: When hiring a student housing property management company, ask them to work with you on creating a plan to attract students and keep current ones as returning residents to maintain success year-round.
Finding the Best Student Housing
With such a high volume of students registering and returning to school campuses and communities each semester, finding the right property manager that will work hard to keep your facility running smoothly will help you focus on whatever the school year brings your way!
Join the conversation and share other topics to consider when choosing a reliable property management team.
Are you in charge of selecting the best property management team for your senior living facility? You’re going to want to consider many factors before you make your final decision. Where should you begin?
Do your research. Look up past and current properties your candidates are managing, ask questions and determine if they are a reputable company before you commit to doing business with them.
Compile a List of Interview Questions
Think about what is most important to maintaining your facility and what might matter most to you if you were a resident. Ask your potential management company these questions to help you assess their quality of work. Are they experienced with senior living communities? Do they make resident comfort and staff satisfaction their priority? Take note of their responses to such questions to help evaluate whether they’re the right fit for your needs.
ProTip: Interview a few different property management companies when looking for the right team to manage your senior living community. Compare and contrast their answers based on what values you and your staff hold in common with your candidates.
Assess Quality of Customer Service
A professional senior property management company should understand that senior residents require care and compassion. Their comfort level should be the most important goal, so when choosing an assisted living property manager, ask your candidate how they will go above and beyond to ensure its residents and staff will feel taken care of and thrive in their environment.
Determine Their Reliability
A reliable property management team is one of the most important things to consider, especially for managing a senior living facility. If there is an emergency at any time that requires the manager to deal with the issue right away, you need to feel confident that they will be easy to get on the phone, arrive quickly and produce a solution in a timely manner.
Put the Needs of Your Residents First
Once you feel confident in your decision on a property management company, continue to communicate with them about day to day maintenance and upkeep to ensure your staff and residents are happy and healthy in their community. Maintain a close working relationship with the team to keep your facility running smoothly and efficiently for everyone.
Join the discussion to discover other important qualities an assisted living property management team should have.